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Delivery

**COVID-19 SERVICE UPDATE FROM OUR CARRIER (AUSTRALIA POST) on 27 AUGUST 2020**

INTERNATIONAL SHIPPING: There are still delays to all destinations because of the impacts of COVID-19 on airline capacity and in-country delivery impacts. We have updated our Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change. The announcement by the Victorian Government enforcing stage 3 restrictions on regional Victoria, and stage 4 lockdown in metropolitan Melbourne reduces to the number of international flights arriving in Melbourne. We are continuing to assess the impacts to inbound and outbound international services on a daily basis.

SHIPPING WITHIN AUSTRALIA: Our Express Post service will continue to be our fastest postal delivery option for our customers – and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time. Notwithstanding our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

Further updates on international deliveries is provided on auspost.com.au  

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INTERNATIONAL ORDERS 
Shipping charges and delivery options are calculated at check-out, based on the weight of the items you have ordered. Once your order is dispatched, we will provide you with an email confirmation of order shipment along with tracking information along the way.

Please leave a minimum of 10 business days after the estimated delivery speeds indicated below, to raise queries with us regarding items in-transit.

To note, that in accordance with Australian export regulations we are required to declare the exact value of all items (including items ordered as gifts) and identify the order as dutiable “merchandise”. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

Please note that time in customs is not included in our estimate and is outside of Australia Post control.



^ Please note: Further delays are expected to New Zealand due to the impacts following the announcement of further restrictions by the New Zealand government for the Auckland region and the rest of New Zealand. Despite our best endeavours, it is likely that some items will take longer than the stated delivery times and we ask for your understanding.



DELIVERIES WITHIN AUSTRALIA 
Australian orders are shipped via Express Post eParcel.Please ensure the nominated delivery address is attended during business hours. We take no responsibility for delivery to construction/building sites. Delivery costs are calculated based on the order weight. You will be notified of the delivery cost as you complete the checkout process.