T: +61 (0) 431 489 504
All prices displayed on the website are quoted in Australian dollars. Some orders may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.
Only MadeMeasure orders delivered within Australia (excluding custom orders) are eligible for an exchange/refund. If your order is incorrect or you believe it is faulty, please contact us by email within (3) days of receipt of goods. We do not exchange/refund for change of mind. Once we authorise the exchange and provide you with return instructions, you must return the goods within 7 working days. All returned items must be in new, unused, unmarked, re-saleable condition. All refunds/exchanges are not guaranteed and are subject to our inspection of the returned product.
Refunds will issued less shipping costs and exchanges will incur shipping charges. All product return shipping costs and postage protection (i.e. tracking) must be covered by the buyer, as well as any extra return postage. We do not offer any exchanges/refunds on custom or bespoke orders as these have been especially made for you according to your specifications.
SHOPPING WITH US
We accept Visa, AMEX and Mastercard payments, which are safely and securely processed via the SecurePay payment gateway. For delivery times and shipping rates refer to our Order Delivery information.
CANCELLING YOUR ORDER
Please advise us within 12 hours of placement if you would like to cancel your order via email or telephone. We offer a 100% refund in this event - no re-stocking or cancellation fee applies.
The responsibility rests with the buyer to use/install MadeMeasure goods as per intended application. We recommend installation by a professional tradesperson where possible.
Your information security is important to us. All MadeMeasure online purchases in our checkout are done via a secure SSL (Secure Sockets Layer) which encrypts your confidential information and transactions automatically. We do not hold your personal credit card details and we absolutely do not pass on this information to any other third parties.
We respect your private information and we will not share your details with a third party. By placing an order with MadeMeasure, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.
Unless otherwise indicated, copyright of our designs and the information on this web site (including but not limited to; text, images, graphics, logos) is MadeMeasure. All rights reserved.
If you have further questions, please feel free to contact us.